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Privacy Policy

Last updated: June 1, 2026. This policy explains how BiVisible handles information submitted through our website, audits, scans, contact forms, and client service workflows.

Information we collect

  • Contact details such as name, phone number, email address, business name, location, and service interests.
  • Audit and scan inputs such as business profile links, websites, social handles, usernames, public business details, and optional security signals you submit.
  • Payment and transaction references from payment providers. We do not store full card details on our servers.
  • Technical information such as device type, browser, IP-related signals, form submissions, and basic analytics used to improve the website.

How we use information

  • To respond to enquiries, deliver audits, prepare recommendations, provide services, and support client accounts.
  • To verify payments, prevent abuse, troubleshoot issues, and keep operational records.
  • To improve our website, tools, service quality, reporting, and customer communication.
  • To send service-related messages. We do not sell your personal information.

Third-party services

  • We may use trusted third-party platforms for hosting, email delivery, analytics, payments, databases, maps, automation, AI processing, and security checks.
  • When a third-party service is used, information is shared only as needed to provide the requested feature or service.
  • Payment processing is handled by payment providers, and their own privacy and security terms also apply.

Data protection and retention

  • We use reasonable technical and operational safeguards to protect submitted information from unauthorized access, misuse, or accidental loss.
  • We retain information for as long as needed to provide services, comply with operational or legal requirements, resolve disputes, and maintain records.
  • You may request correction, deletion, or access to your information by contacting us.

Your choices

You can contact us to request access, correction, deletion, or clarification about personal information we hold. Some information may need to be retained where required for payments, security, legal compliance, dispute resolution, or service records.

Contact us

For privacy questions, requests, or concerns, contact BiVisible using the details below.

Email: hello@bivisiblehub.com

Phone / WhatsApp: +233 55 237 3603

Location: 27 Malm Rd, Abelemkpe, Accra (same building as Cyber1defense)

Also see our Terms of Service.